Service and Support
iRay Customer Service and Technical Support is here to help you.
Service and Support
iRay Customer Service and Technical Support is here to help you.
Technical Support is available to help you troubleshoot issues that you may have with iRay products.
Product Engineers are trained to advice you on product selection and determine how iRay products best can be integrated with your system.
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Technical Support
In-depth technical supports includes pre-sales support, post-sales service and training
Technical SupportPre Sales Support
We offer services that are designed to assist customers at every stage of system integration planning.
After Service
Our professional service team provides assistance with problem identification and resolution.
International logistic and global repair center.
Training
We support with multiple approaches, including internal training, on-site training and online training.
Training covers detectors as well as complete imaging systems
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Talk to us
7d × 24h service hotline in English
Talk to us
Contact the iRay Service Desk 7/24, direct
+86-0512-53690872 (English)
Repair Center
No.33, Xinggang Road, Taicang Port Economic and Techn. Devel. Zone, Taicang City, Jiangsu Province, China 215400
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FAQ
Key questions regarding service
FAQService Scope
We only support original equipment manufacturers (OEMs), or dealers who purchase directly from iRay.
If you are the end-user of an iRay products, we will support you in getting in touch with your OEM or dealer.
